Terms & conditions
Sing and Sign Terms and Conditions
We reserve the right to amend these terms and conditions at any time and we will notify you either verbally in class or in writing if changes have been made.
Unwell babies. If either you or your baby are unwell with something contagious, even if they seem to be their usual happy self eg conjunctivitis, common cold, or anything else, do not bring them to class. We will not admit you into the classroom and will ask you to go back home. We don't like to be put in that uncomfortable position, plus it is a wasted journey for you. If you or your child has had a sickness/ diorreah bug, please leave 48 hours clear from the last bout before you attend class. We do not offer refunds for missed classes, but we may be able to offer a catch up class, subject to availability.
Bookings & cancelled classes
Classes must be booked and
paid for in advance for the full term.
We do not accept bookings for part of a term. We guarantee you your place
in the class every week for that term.
If for any reason your usual teacher is unable to run the class (e.g. because of illness) then another Sing and Sign teacher will run the class. If for any reason this is impossible and a class has to be re-scheduled, We will add another class at half term or the end of term. If that is not possible then we will make up the class missed during the remainder of the term by adding on the songs and extending the class times slightly. If you let us know (by email or telephone) with 24 hours notice that you will not be attending this replacement class then we will refund you that week’s class fee.
If a class is cancelled due to severe weather, pandemic or an Act Of God, we will not refund the class but we will endeavour to provide an additional class later in the term, as a gesture of goodwill, with no cash or other alternative being offered. We cannot guarantee an additional class will be offered in such a circumstance.
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In the extreme event of a disruption to class schedule due to the current concerns over coronavirus COVD-19, we wish to ensure your baby doesn't miss out. Consequently, we are working hard to build a 'Sing and Sign at Home' streamed class resource, so you can book your place on our Summer term course in the knowledge that any unwelcome disruption to the schedule will not disadvantage and deprive your baby of their fun and their learning.
Parents are to STRICTLY observe Government guidelines on infectious diseases such as coronavirus, flu, Ebola, etc.. If you have travelled to an affected country you are required to observe the quarantine procedures without exception. Up to date information can be found here
https://www.nhs.uk/conditions/coronavirus-covid-19/
Places are offered on a first
come, first served basis. To secure a place in a class, please place your
provisional booking online and pay the class fee within seven days. There are a
number of ways to pay, either by cheque, BACs or cash. We cannot
guarantee your place until payment has been received.
Once the place is
secured with payment, we will e-mail you to confirm your place.
Refunds policy
Refunds are available if you
withdraw from class in the following cases:
•If you inform us by
phone or by e-mail to lynsey@singandsign.co.uk after your first class, but before your second.
In that circumstance, We will offer a refund for the remainder of term,
minus the class you have attended & an admin fee as below.
•If you withdraw from classes
before the term has started, We will refund you in full if it is more than
two weeks before term starts. However withdrawing from class with less than two
weeks to go before term starts, there will be an admin fee of £20.00
If a dvd, songbook, or online membership was purchased as part of the course fee, or in addition to the course fee, we will not refund this item.
•If we have to cancel a
class and you are unable to attend the replacement class, we will refund you £8 on request.
Missed classes and trial classes
If you are unable to attend your booked class on a regular basis, please talk to us about it. It MAY be possible for you to visit a different class, or to transfer to a different class. However, we cannot guarantee this, so please consult us before doing so. Sing and Sign has strict limits on the numbers allowed in classes.
If you miss a class for any reason, it might be possible to arrange a catch up class on another day in the same term. Catch up classes are not guaranteed, they are a gesture of goodwill, at our discretion and subject to availability.
Courses are non-transferable and your friend or any other person may not attend with their child instead of you.
Can I carry over money from
missed classes to the next term?
No.
Can I bring a friend and
their baby to class as a trial?
Please do not bring friends
along to class unannounced. It MAY be possible to accommodate a friend and
their baby, if there are still spare places in the class, but we do not guarantee
this. Term time trial classes cost £15 and are bookable in advance.
We do not often offer
free trial classes during term time, because it may be seen as discourteous and
disruptive to the parents who have committed to the full term of
classes. We often run free “taster” sessions as extra classes during term
time. so there are plenty of opportunities for people to “try before they
buy”.
Family members and siblings in class
Siblings under 3 years are not permitted to attend any of our classes under any circumstances. Please ask BEFORE you bring children over 3 or adult family members with you. We are limited by our insurance policy as to how many people are in our classroom and we reserve the right to refuse entry to guests.
If you are regularly bringing
someone else’s baby or are a child-minder bringing more than one child (who are
not siblings) then you will have to pay for each place.
Children’s behaviour in
class
We encourage babies to crawl or walk about and interact, they are not required
to sit still. Problems with behaviour are very rare, but of course can happen
occasionally. If a baby hits, bites or throws toys the teacher will tell them to stop and the parent/career should do the same and remove
their child from the classroom to avoid further disruption and in some circumstances a refund may be offered for the remainder of term at
the teacher's discretion.
Keeping babies safe in class is our priority. This may mean that we cannot accommodate babies who we feel have physically outgrown the class. Our age group suggestions are a guideline only, they are not set in stone. Teachers reserve the right to use their experience to make decisions about which class, if any, a baby can attend. We reserve the right to refuse admission. As all babies are unique, we always make a decision based on keeping all the babies who attend our classes safe.
Complaints procedure
We really hope that you will be delighted with your experience of Sing and Sign. If for any reason you are not happy, we would like to hear about it via email. Please do get in touch if you have a complaint or concern. We will always do our best to resolve any problems as quickly as possible and to everyone’s satisfaction. If there is any aspect of the course/classes that you are unsure about, please don’t be too shy to ask!
Class etiquettePlease do not chat during the lesson or cross the teaching area.
The use of mobile phones, cameras and other recording devices is not permitted during the class.
Snacks are not permitted during the class, but may be permitted at some venues during tea/toy time. Please check with your teacher.
Nuts/nut products are not permitted inside the classroom at any time.
Aggression towards our teachers will not be tolerated. We reserve the right to refuse entry to/ask to leave any person whom the teacher considers to be aggressive, disrespectful and/or disruptive. In this circumstance, a refund will not be given in whole or in part.
When you make a payment to us, you are agreeing to abide by the above terms and conditions.
Contact me: • Lynsey, Email. lynsey@singandsign.co.uk Tel. 07970752096
